Gifts for You 'n Me would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective. Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit.
We always stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may ship it back to us within 7 days of our original ship date for a full refund of your purchase price less a 25% restocking fee; sorry but shipping fees cannot be refunded. To be eligible for a refund, products must be returned in their original condition with their packaging intact.
Because of the nature of this product, we can accept returns for damaged or defective goods only. These returns must be made within 7 days of your receipt of the product.
If you feel you have received a faulty or defective product, please email firstname.lastname@example.org or call 1-888-403-8666 us for further instructions.
Costs to return items to Gifts for You 'n Me are the responsibility of the customer.
THE RETURN PROCESS
To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return. Using the original packaging to return your product to us. Once the item is received we will process return/exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of unwanted product(s). You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records.
Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.
For a product to be eligible for return, the following conditions must apply:
- The issue must be reported to Gifts for You 'n Me within 7 days of your receipt of the product.
Gifts for You 'n Me must be contacted immediately if products are damaged as a result of shipping. If product has visible damage on package inform the shipping company before accepting it (note damage)
- A detailed description of the damage must be provided to the Customer Care team eg. as photo of the damaged package.
- Product(s) is returned in the condition it was received.
NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7-days return/exchange policy timeframe and without a photo of the broken items and/or package. Gifts for You 'n Me is not liable for missing packages with confirmed delivery by courier.
Gifts for You 'n Me will not accept product returns for the following:
- General customer or end-consumer dissatisfaction.
- Skin breakouts.
- Lack of sales.
- Testers (due to the unregulated condition of use and storage).
- Products not stored according to the required conditions of storage outlined in the label.
- If a return is approved, a replacement or credit note will be issued.
- You will be notified via email once the return has been processed.
- Return products must be received and accounted at Gifts for You 'n Me warehouse before credit notes are made available for future orders or replacements can be sent:
- A replacement or credit will be issued within 7-10 calendar days of receipt at Gifts for You 'n Me warehouse.
- Original shipping and handling costs are non-refundable.
CANCELING AN ORDER
If you decide to cancel your order after it has shipped but before it arrives to you, please note you will incur a non-negotiable fee of $12.35. This is the charge that UPS bills for a delivery intercept.
IN THE EVENT OF ANY PERCEIVED ABUSE OF GIFTS FOR YOU 'N ME SATISFACTION GUARANTEE, TO BE DETERMINED AT THE SOLE DISCRETION OF GIFTS FOR YOU 'N ME, A RETURN OR EXCHANGE MAY NOT BE HONORED.